Hakwee Online Privacy Statement
Hawkee Privacy Statement
Hawkee recognizes that privacy is a fundamental human right and further recognizes the importance of privacy, security and data protection to our customers and partners worldwide. As an organization, with legal entities, business processes, management structures, and technical systems that cross international borders, we strive to provide protections across all of our operations that exceed legal minimums and to deploy consistent, rigorous policies and procedures.
This Privacy Statement informs you of our privacy practices and of the choices you can make and rights you can exercise in relation to your personal data, including information that may be collected from your online activity, use of devices, and interactions you have with HP offline, such as when you engage with our customer support representatives. This Privacy Statement applies to all Hawkee companies as well as Hawkee-owned websites, domains, services (including device management), applications, subscriptions (e.g. Instant Ink) and products, and those of our subsidiaries (collectively “Hawkee Services”).
This Privacy Statement
does not apply to any personal data we process on behalf of our business
customers when we provide services. The contracts we have with our business
customers control how we process your persona data in this context. If you are
a customer, employee or contractor of one Hawkee’s business customers and have
questions about your personal data we recommend that you contact Hawkee’s
business customer in the first instance and, if needed, will provide assistance
to them in responding your questions.
We have an accountability-based
program and are committed to the following principles, which are based on
internationally-recognized frameworks and principles of privacy and data
protection:
LAWFULNESS, FAIRNESS & TRANSPARENCY
We
process personal data in accordance with law and with transparency and fairness
to you. Our data processing activities are conducted: 1) with your consent; 2)
in order to fulfil our obligations to you; 3) for the legitimate purposes of
operating our business, advancing innovation and providing a seamless customer
experience; or 4) otherwise in accordance with law.
NOTICE & CHOICE OF DATA USE
We are
transparent and provide clear notice and choice to you about the types of
personal data collected and the purposes for which it is collected and
processed. We will not use personal data for purposes that are incompatible
with these Principles, our Privacy Statement or specific notices associated
with Hawkee Services.
DATA ACCESS
We
provide you with reasonable access along with the ability to review, correct,
amend or delete the personal data you have shared with us.
DATA INTEGRITY & PURPOSE LIMITATION
We only use personal data for the purposes described at the time of collection or for additional compatible purposes in accordance with law. We take reasonable steps to ensure that personal data is accurate, complete and current and we only collect personal data which is relevant and limited to what is necessary for the purposes for which it is collected. We will keep personal data for no longer than is necessary for the purposes for which it was collected and then we will securely delete or destroy it.
DATA SECURITY
To
protect personal data against unauthorized use or disclosure we implement
strong information security controls in our own operations and offer
market-leading products and solutions with high levels of data security
protection.
ACCOUNTABILITY FOR ONWARD TRANSFER
We
acknowledge our potential liability for transfers of personal data among Hawkee
entities or to third parties. Personal data will only be shared when third
parties are obligated by contract to provide equivalent levels of protection.
RECOURSE, OVERSIGHT & ENFORCEMENT
We are
committed to resolving any concerns regarding your personal data. We
voluntarily participate in several international privacy programs that provide
recourse to individuals if they feel Hawkee has not adequately respected their
rights.
International Data Transfer
As a global
company, it is possible that any information you provide may be transferred to
or accessed by Hawkee entities worldwide in accordance with this Privacy
Statement and on the basis of the following International Privacy Programs.
EU-US PRIVACY SHIELD
Although not used
for data transfers as of July 16th 2021, Hawkee still complies with the EU-US
Privacy Shield Framework as set forth by the US Department of Commerce
regarding the collection, use, and retention of personal information from
European Union member countries.
Hawkee commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact the Hawkee Privacy Office.
If your complaint
is not resolved through the above channels, under limited circumstances you may
be able to invoke binding arbitration before a Privacy Shield Panel.
Hawkee is subject
to the investigatory and enforcement powers of the US Federal Trade Commission,
or any other US authorized statutory body.
How We Use Data
We collect and use
personal data to manage your relationship with Hawkee and Hawkee Service and
better serve you when you are using Hawkee Services by personalizing and
improving your experience. We use and otherwise process your data for the
following business purposes:
CUSTOMER EXPERIENCE
Providing you with
a seamless customer experience by maintaining accurate contact and registration
data, delivering comprehensive customer support, through a number of mediums
including online message and chat centers, communicating with you about
offering products, services, subscriptions and features that may interest you
and enabling you to participate in contests, outbound satisfaction calls and surveys,
customer incentives, benefits, and loyalty rewards. We also use your data to
deliver a tailored experience, personalize the Hawkee Services and
communications you receive and create recommendations based your use of Hawkee
Services.
TRANSACTION SUPPORT
Assisting you in
completing transactions and orders of our products or services, administering
your account, processing payments, arranging shipments and deliveries and
facilitating repairs and returns.
PRODUCT SUPPORT &
IMPROVEMENT
Communicating with
you to inform you or make you aware of non-transactional product features not
addressed through Customer Service or Administrative Communications. Improving
the performance and operation of our products, solutions, services and support,
including warranty support and timely firmware and software updates and alerts
to ensure the continued operation of the device or service.
ADMINISTRATIVE COMMUNICATIONS
Communicating with
you about Hawkee Services. Examples of administrative communications may
include responses to your inquiries or requests, service completion or
warranty-related communications, safety recall notifications, communications
required by law or applicable corporate updates related to mergers,
acquisitions or divestitures.
SECURITY
Maintaining the
integrity and security of our websites, products, features and services and
preventing and detecting security threats, fraud or other criminal or malicious
activity that might compromise your information. When you interact with us, we
will also take reasonable steps to verify your identity, such as requiring a
password and user ID, before granting access to your personal data. We may also
maintain additional security measures, such as CCTV, to safeguard our physical
locations.
BUSINESS OPERATIONS
Conducting ordinary
business operations, verifying your identity, making credit decisions if you
apply for credit, conducting business research, analytics, planning and
strategy, corporate reporting and management, sales related activities, staff
training and quality assurance purposes (which may include monitoring or
recording calls to our customer support) and outreach.
RESEARCH & INNOVATION
Innovating new and
existing new products, features and services using research and development
tools and incorporating data analysis activities.
MARKETING AND ADVERTISING
Providing
personalized promotional offers (in accordance with your Privacy Preferences)
on Hawkee Services through e-mail, SMS/text-messages, in application marketing
and third-party platforms and other selected partner websites (for example, you
might see an advertisement for a product on a partner site that you have
recently viewed on an Hawkee site). In accordance with your stated
communication preferences, we may also share some of your information with
selected partners, marketing service providers and digital marketing networks
to present advertisements that might interest you in other sites or mobile
applications.
COMPLIANCE WITH LAW
Compliance with
applicable laws, regulations, court orders, government and law enforcement
requests, to operate our services and products properly and to protect
ourselves, our users and our customers and to solve any customer disputes.
Information collected may also be used to investigate security incidents and
potential breaches of personal information, notify individuals and third
parties of the breach and to prepare to defend lawsuits.
ARTIFICIAL INTELLIGENCE /
MACHINE LEARNING
As user interfaces
become more complex and personalized, Hawkee may use data to allow devices to
better tailor services towards a customer in terms of the way information or
tasks are presented. For example, using body and biometric data (with your
consent) to enhance customer experience and services around our products and
services, such as device security and virtual reality applications.
SERVICE DELIVERY
Where automatic
data collection is strictly necessary for providing Hawkee Services or
delivering a product that you have requested. Without the collection of
telemetry (such as Printer Usage Data) and personal data we cannot provide
certain services of functionality we have agreed to provide to the customer. In
addition, we may use automatic data collection to support and improve HP
Services and support business operations relating to HP Services.
ACCOUNT MANAGEMENT
When using our
products and services, including our online stores, you may create sign in
credentials or an account with Hawkee. When you create these credentials with
your e-mail address and password, a unique identifier is created that allows
you to use the same credentials for all our services. Depending on the services
you are engaged with, the information associated with your credentials or
account may also include delivery address, payment card information and
history, details of purchased and connected devices, device and connection
settings, device service usage data, as well as your preferences for
recommendations and offers from Hawkee.
What Data We Collect
Personal data is
any information that personally identifies you or from which you could be
identified either directly or indirectly. We may collect your personal data
through your use of Hawkee Services or during interactions with Hawkee
representatives.
The categories of
personal data we collect from you depends on the nature of your interaction
with us or on the Hawkee Services you use, but may include the following:
INFORMATION COLLECTED ABOUT
YOU
- Contact Data – We may collect
personal and/or business contact information including your first name,
last name, mailing address, telephone number, fax number, email address
and other similar data and identifiers.
- Payment Data – We collect
information necessary for processing payments and preventing fraud,
including credit/debit card numbers, security code numbers and other
related billing information.
- Account Data – We collect
information such as how you purchased or signed up for Hawkee Services,
your transaction, billing and support history, the Hawkee Services you use
and anything else relating to the account you create.
- Location Data – We collect
geolocation data when you enable location-based services or when you
choose to provide location-related information during product registration
or when interacting with our website.
- Security Credentials Data– We collect user IDs,
passwords, password hints, and similar security information required for
authentication and access to Hawkee accounts.
- Demographic Data – We collect, or
obtain from third parties, certain demographic data including, for
example, country, gender, age, preferred language, and general interest
data.
- Preferences – We collect
information about your preferences and interests as they relate to Hawkee
Services (both when you tell us what they are or when we deduce them from
what we know about you) and how you prefer to receive communications from
us.
- Social Media Data – We may provide
social media features that enable you to share information with your
social networks and to interact with us on various social media sites.
Your use of these features may result in the collection or sharing of
information about you, depending on the feature. We encourage you to
review the privacy policies and settings on the social media sites you use
to make sure you understand the information that is collected, used, and
shared by those sites.
- Other Unique Identifying Information – Examples of other
unique information that we collect from you include product serial
numbers, information you provide when you interact in-person, online or by
phone or mail with our services centers, help desks or other customer
support channels, your written, voice or video responses to customer
surveys or contests or additional information you have provided to us to
facilitate delivery of Hawkee Services and to respond to your inquiries.
If you apply for instant credit, we may ask you to provide additional
personal data such as salary, government-issued identification number,
banking/financial account information, and other information (for example
from credit reporting agencies) for authentication purposes and to verify
credit worthiness
- Specific Hawkee-Service Data
Collection –
Select Hawkee Services, such as Hawkee Gaming and Immersive Applications
may collect additional types of data to enable functionality and
specialized features.
INFORMATION FROM THIRD-PARTY
SOURCES
We collect data
from the following third parties:
- Data brokers, social media networks
and advertising networks –
Commercially-available data such as name, address, email address,
preferences, interests, and certain demographic data. For example, personal
data may be collected when you access our applications through social
media logins (i.e., logging in to our applications using your Facebook or
other social media credentials). The basic details we receive may depend
on your social network account privacy settings.
- Hawkee Partners – If you purchase
Hawkee Services from an Hawkee partner, we may receive certain information
about your purchase from that partner. We may also receive cookie data and
insights.
- Fraud prevention or credit reporting
agencies –
Data collected to prevent fraud and in connection with credit
determinations.
- Hawkee Enterprise Customers – In order to provide
certain Hawkee Services at an enterprise level, your business contact data
may be provided to Hawkee by a designated entity within your business or
enterprise (such as a member of your IT department).
- Analytics Providers – We also receive
non-personal data, such as aggregated or de-identified demographic/profile
data, from third-party sources including select partners and companies
that specialize in providing enterprise data, analytics and software as a
service.
In order to ensure
data accuracy and offer a superior customer experience by providing you with
better personalized services, content, marketing and ads, in some cases we link
or combine the information that we collect from the different sources outlined
above with the information we collect directly from you. For example, we
compare the geographic information acquired from commercial sources with the IP
address to derive your general geographic area. Information may also be linked
via a unique identifier such as a cookie or account number.
Where necessary, we
obtain information to conduct due diligence checks on business contacts as part
of our anti-corruption compliance program and in accordance with our legal
obligations.
IF YOU CHOOSE NOT TO PROVIDE
DATA
You are not
required to share the personal data that we request, however, if you choose not
to share the information, in some cases we will not be able to provide you with
Hawkee Services, certain specialized features or be able to effectively respond
to any queries you may have.
Children’s Privacy
Unless otherwise stated for a specific product or service,
Hawkee Services are made for the general public. Hawkee does not knowingly
collect data from children as defined by local law without the previous consent
of their parents or legal guardians or as otherwise permitted by applicable law.
How We Retain and Keep Your Data Secure
To prevent loss,
unauthorized access, use or disclosure and to ensure the appropriate use of
your information, we utilize reasonable and appropriate physical, technical,
and administrative procedures to safeguard the information we collect and
process. Hawkee retains data as required or permitted by law and while the data
continues to have a legitimate business purpose.
When collecting,
transferring or storing sensitive information such as financial information we
use a variety of additional security technologies and procedures to help
protect your personal data from unauthorized access, use, or disclosure. When
we transmit highly-confidential information (such as credit card number or
password) over the internet, we protect it through the use of encryption, such
as later versions of the Transport Layer Security (“TLS”) protocol.
As part of
real-time payment processing, we also subscribe to fraud management services.
This service provides us with an extra level of security to guard against
credit card fraud and to protect your financial data in accordance with
industry standards.
We keep your
personal data for as long as necessary to provide you with Hawkee Services, for
legitimate and essential business purposes, such as making data-driven business
decisions, complying with our legal obligations, and resolving disputes. Hawkee
is committed to protecting the privacy of all personal data processed and aims
to ensure that personal data is not kept for longer than is necessary for the
purpose for which it was collected, held, and processed. The retention periods
for HP held personal data varies depending on whether that data is held as part
of a legally required business record. Personal Data contained in records,
including records relating to customer and vendor transactions, are maintained
while active and as required by local law. Personal data contained in
non-records is managed in accordance with the Personal Data Retention Policy,
which sets retention limits. Following the expiration of the relevant retention
period, information is permanently erased destroyed in a manner where they
cannot be reproduced.
At your request, we
will delete or anonymize your personal data so that it no longer identifies
you, unless, we are legally allowed or required to maintain certain personal
data.
How We Share Data
We will only share
your personal data as follows and, when applicable, only with the appropriate
contractual obligations in place:
SHARING WITH HAWKEE COMPANIES
We may transfer
your personal data to other Hawkee entities in the India and worldwide for the purposes
outlined in this Privacy Statement. Hawkee entities are contractually bound to
comply with our privacy requirements. Furthermore, our privacy guidelines are
communicated to our Hawkee employees on an annual basis as part of our
mandatory trainings.
Where the
international privacy programs identified above do not apply, when you agree to
accept HP’s Privacy Statement when registering a product or for service,
creating an account, or otherwise providing us with your personal data, you
consent to the transfer of your personal data throughout the global Hawkee
network of entities.
SHARING WITH SERVICE
PROVIDERS & PARTNERS
We engage service
providers or partners to manage or support certain aspects of our business
operations on our behalf. These service providers or partners may be located in
the India or in other global locations and may provide services such as credit
card processing and fraud management services, customer support, sales pursuits
on our behalf, order fulfilment, product delivery, content personalization,
advertising and marketing activities (including digital and personalized
advertising), IT services, email service providers, data hosting, live-help,
debt collection and management, customer satisfaction surveys or support of
Hawkee websites. Our service providers and partners are required by contract to
safeguard any personal data they receive from us and are prohibited from using
the personal data for any purpose other than to perform the services as
instructed by Hawkee. In some cases, Hawkee might contact you to measure your
satisfaction with the delivery of our products and services provided by those
service providers and partners.
SHARING OTHER INFORMATION
WITH ADVERTISERS
We may also
transfer information about you to advertising partners (including the ad
networks, ad-serving companies, and other service providers they may use) so
that they may recognize your devices and deliver interest-based content and
advertisements to you. The information may include your name, postal address, email,
device ID, or other identifier in encrypted form. The providers may process the
information in hashed or de-identified form. These providers may collect
additional information from you, such as your IP address and information about
your browser or operating system and may combine information about you with
information from other companies in data sharing cooperatives in which we
participate.
SHARING WITH OTHER THIRD
PARTIES
We may also share
your personal data with: (i) credit reference and fraud prevention agencies;
(ii) debt collection agencies (for outstanding debts with us); or (iii)
insurance providers if you have purchased an insurance policy through us (e.g.
Care Packs). If you choose to provide personal data to the other companies,
that personal data will be handled according to the privacy policy of those
companies, which may differ from Hawkee’s policies and practices.
CORPORATE TRANSACTIONS
Circumstances may
arise where, whether for strategic or other business reasons, Hawkee decides to
sell, buy, merge or otherwise reorganize businesses. In such transactions, we
may disclose or transfer your personal data to prospective or actual purchasers
or receive personal data from sellers. Our practice is to seek appropriate
protection for your personal data in these types of transactions.
COMPLIANCE WITH LAW
We may also share
your personal data when we believe, in good faith, that we have an obligation
to: (i) respond to duly authorized information requests of law enforcement
agencies, regulators, courts and other public authorities, including to meet
national security or other law enforcement requirements; (ii) comply with any
law, regulation, subpoena, or court order; (iii) investigate and help prevent
security threats, fraud or other criminal or malicious activity; (iv)
enforce/protect the rights and properties of Hawkee or its subsidiaries; or (v)
protect the rights or personal safety of Hawkee, our employees, and third
parties on or using Hawkee property when allowed and in line with the requirements
of applicable law.
We do not, and will
not, sell personal data to third parties. We do permit third parties to collect
the personal data described above through our Services and share personal data
with third parties for business purposes as described in this Privacy
Statement, including but not limited to providing advertising on our Services
and elsewhere based on users’ online activities over time and across different
sites, services, and devices (so-called “interest-based advertising”). The
information practices of these third parties are not covered by this Privacy
Statement.
Hawkee Communications
You can make or
change your choices regarding subscription or general communications from
Hawkee at the data collection point or by using other methods, which are
described in the following section. These options do not apply to
communications primarily for the purpose of administering order completion,
contracts, support, product safety warnings, driver updates, or other
administrative and transactional notices where the primary purpose of these
communications is not promotional in nature.
MARKETING & SUBSCRIPTION
COMMUNICATIONS
Hawkee marketing
communications provide information about products, services, and/or support and
you can select how these communications are delivered – e.g., via postal mail,
email, telephone, fax or mobile device. Marketing communications may include
new product or services information, special offers, personalized content,
targeted advertising or invitations to participate in market research or
compliance reviews. Subscription communications include email newsletters,
software updates, etc. that may be expressly requested by you or which you
consented to receive.
You may opt out of
receiving these general communications by using one of the following methods:
- Select the email’s “Opt out”
or “Unsubscribe” link, or follow the instructions included in each email
subscription communication.
- To unsubscribe from messages
delivered to mobile phones, reply to the message with the words “STOP” or
“END.”
You can also
disable automatic data collection tools, such as web beacons, in email messages
by not downloading images contained in messages you receive from Hawkee (this
feature varies depending on the email software used on your personal computer).
However, doing this may not always disable data collection in the email message
due to specific email software capabilities. For more information about this,
please refer to the information provided by your email software or service
provider.
COOKIES AND CHOICES
Hawkee provides you
with choices about the setting of cookies and other automatic data collection
tools through our Cookie Preferences Center. You can learn more about our use
of these tools in our Cookies. You can adjust your preferences by visiting our
Cookie Preferences Center.
Exercising Your Rights & Contacting Us
You have the right
to ask us for a copy of any personal data that you have provided to us or that
we maintain about you and to request an explanation about the processing. In
addition, you have the right to withdraw any consent previously granted or to
request correction, amendment, restriction, anonymization or deletion of your
personal data; and to obtain the personal data you provide with your consent or
in connection with a contract in a structured, machine readable format and to
ask us to transfer this data to another data controller.
You also have the
right to object to the processing of your personal data in some circumstances,
including when we are using your data for direct marketing or to create a
marketing profile.
In addition to the
privacy controls available to you via this Privacy Statement, you can control
your device data collection. In some instances, product usage data (not content
of files) is collected and processed in order to deliver you the essential
functionality of an Hawkee Service. You can control device data collection
yourself through your device settings and preferences. Hawkee is not in a
position to adjust your data collection settings without your active
participation. Disabling data collection may affect the availability or
functionality of such services. Data collected for the fulfilment of such
essential functionality will not be processed for direct marketing purposes. If
you need assistance in adjusting your data collection settings, please contact
Hawkee Customer Support with your device details.
In certain cases,
these rights may be limited, for example if fulfilling your request would
reveal personal data about another person or if you ask us to delete
information which we are required by law to keep or have compelling legitimate
interests to keep.
We will not
discriminate against you for exercising your rights and choices, although some
of the functionality and features available on Hawkee Services may change or no
longer be available to you. Any differences in the Services are related to the
value provided.
To exercise your
rights, or if you have any questions or concerns about our Privacy Statement,
our collection and use of your data or a possible breach of local privacy laws,
you can contact Hawkee office or write to us at the appropriate address
below:
India
Shree Krishna House
Opp. Gurudev Hotel
Kalyan Station Road
Kalyan W 421301
Mumbai Maharastra
Email:
info@hawkeeinnovations.com
Changes to Our Privacy Policy
If we modify our
Privacy Statement, we will post the revised statement here, with an updated
revision date. If we make significant changes to our Privacy Statement that
materially alter our privacy practices, we may also notify you by other means,
such as sending an email or posting a notice on our corporate website and/or
social media pages prior to the changes taking effect.
Date Posted: April 2021.